Tesla Motors Inc (NASDAQ:TSLA) infuriates customers with Model S upgrade


Tesla Motors Inc (NASDAQ:TSLA)’s Model S that comes out of the factory will have autopilot feature, forward radar, a forward looking camera, and digitally controlled electronic brake system. Tesla Motors Inc (NASDAQ:TSLA) is one of the few auto companies that have embraced technology with open arms. However, the matter at hand is not about the open mindedness of Tesla Motors Inc (NASDAQ:TSLA) but of betrayal. Tesla Motors Inc (NASDAQ:TSLA)’s customers most of them are quite loyal, who bought the Model S before the retooling are complaining that they have been cheated.

Some of these customers accuse Tesla Motors Inc (NASDAQ:TSLA) of providing false information. They said that Tesla Motors Inc (NASDAQ:TSLA) told them that these cars doesn’t provide any futuristic digital features, but now these cars are being advertised with a lot of extra features. Another customer claims that he had ordered the model back in March. He further stated that he was willing to wait for the new features but Tesla Motors Inc (NASDAQ:TSLA) said that they wouldn’t be available at all in this model.

Customers are also criticizing Tesla Motors Inc (NASDAQ:TSLA)’s lack of communication with the customers. They claim Tesla Motors Inc (NASDAQ:TSLA) hadn’t made any sort of announcement whether it would be releasing a technologically improved version of the model or not. Petitions are floating around chage.com for a bid to make Tesla Motors Inc (NASDAQ:TSLA) provide retrofits for the existing Model S owners who didn’t get the special features.

Tesla Motors Inc (NASDAQ:TSLA) holds great pride in its customer service but they claim that a complete retrofit won’t even be possible. Some changes will need complete replacement of parts. Tesla Motors Inc (NASDAQ:TSLA) has also offered the customers to trade their cars for the improved Model S, but many customers said that the quoted trade-in prices would cost thousands of dollars.

The value of the model decreased after all these complaints as irate customers are getting their voices heard on social media and other platforms. They are in no mood to back down unless Tesla Motors Inc (NASDAQ:TSLA) comes up with a fair solution and compensates them.

There are some people who are pro-Tesla Motors Inc (NASDAQ:TSLA) in this whole fiasco. They claim that whatever the customers are demanding from Tesla Motors Inc (NASDAQ:TSLA) is simply unfair. Tesla Motors Inc (NASDAQ:TSLA) can’t be held responsible for upgrading their cars. They can’t oblige every other Model S owner with a previous version. Analyst says that bickering customers is just an evidence of the fact that Tesla Motors Inc (NASDAQ:TSLA) has matured into a veteran car company.

All that being said, fact remains that many customers out there feel cheated. Some customers have already driven around with the car and now they have to trade itt in and pay more money for an upgrade. Tesla Motors Inc (NASDAQ:TSLA) must offer an alternative to the customers, or else there is a possibility Tesla Motors Inc (NASDAQ:TSLA) might lose considerable amount of loyal customers.